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FAQ

We picked out the frequently asked questions from customers so as to provide you useful solutions at the first time. You could effortlessly get detailed answers to questions like license code issue, upgrade issue, or specific technical issue, etc.

Q. How long will I receive the license code after I complete the purchase?
A: License code sent automatically within minutes after your purchase. If you have not received it after purchase or lost it, please click here to let us know. We will resend it within 24 hours.
Tips: Please make sure your e-mail address or order number in the e-mail.

Q. Why I didn't receive the license code for several hours after my purchase?
A: There are several possible reasons:

  • Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
  • Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
  • You provided invalid Email address when you ordered the software.
  • Q. How long will it take to get your support response?
    A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.

    Q. How can I get the free trial version of the software?
    A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.

    Q. If I want a CD-ROM of the software, what should I do?
    A: When order process, you can Add BackUp CD. You need to pay extra fee($9.95 per CD) for each CD-ROM. The CD will be delivered to you by postal mail in few days.

    Q. Do I have to wait for the CD to begin using the software?
    A: You don't have to wait for the CD. You order the downloadable version of the software at the same time you order the CD. You can download the software from our website to use it at once. Please use the registration information you get from the confirmation letter to register the full version of the software.

    Q. I entered the license code you sent to me, why the software said "Registration info is invalid".
    A: There are several possible reasons for the failed registration.

  • This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
  • License code is for the old version, but you use it to register upgrade version.
  • You order or download wrong product.
  • Q. I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
    A: You don't need to worry about that. Our payment platform is secure. If you don't like to pay online, allow you to use Credit Card by Fax or Phone and etc.

    Q. Am I entitled to a refund?
    A:Yse, we have 30 day money back guarantee, if you are dissatisfied with our products or service, please contact us.

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